In the event of a claim, please contact Bokhora Funeral Catering and Deco and Deco on +27 63 640 0271 during working hours 08:00AM – 17:00PM between Monday to Fridays.

Requirements For Claim

Please take the following documents to your nearest branch or email to: claims@bokhora.co.za

  1. Certified copy of Death certificate
  2. Certified copy of Deceased’s ID
  3. BI 1663
  4. Certified copy of main member and or beneficiary’s ID
  5. Police reports (In the event of an unnatural or accidental cause of death)
  6. Claimant’s ID
  7. All premium payments must have been paid up to date at the time of a claim arising. Bokhora Funeral Catering and Deco and Deco reserves the right to request any further documentation it may deem necessary to accurately assess a claim.

No claim will be admitted in terms of this Scheme if the event giving rise to the claim is caused directly or indirectly by or is in any way attributable to any of the following: or The willing participation by the Principal Insured and such other insured persons under this Scheme, in any of the following:

  1. Of any act of war (whether war is declared or not); military action; riot; insurrection; civil commotion; usurpation of power; martial law; terrorism; any usage of nuclear, chemical and biological weapons, device or agent; disease, epidemic or pandemic;
  2. Any act or deed by the Principal Insured deliberately committed in violation of any law as well as any other insured person under the Individual Policy including but not limited to a minor child, where his/her parent and/or legal guardian knowingly allows such child to participate in any act which constitutes a violation of any law;
  3. Self-inflicted injury or self-inflicted illness, whether intended or not, or voluntary exposure to danger or obvious risk of injury. Any injury or disease which is caused partly by the actions or omissions of the insured, but in conjunction with the action or omission of some other party of some other contributory factor, will fall outside the ambit of the above exclusion;
  4. Taking or absorbing, accidentally or otherwise, any drug, medicine, sedative or poison, except as prescribed by a licensed medical practitioner, who is not the Insured.

View our Full Terms & Condition Here